Effective 10/17/2020, all sales are considered final. No returns or exchanges will be accepted for any purchases made or orders placed after 10/17/2020. If you are unsure of your size, please reach out to us via email (west.collection@aol.com) BEFORE placing your online order. A size exchange of the same item will be allowed only if the requested size in the same style is available. No other exchanges will be permitted. Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $60 and more will be eligible to receive free standard shipping (US only).